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Values

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Company workshops with employees have established the following values which form the bedrock of services to clients.

Quality:
In the finished job.
In the way the job is delivered.
Reliability:
Being relied upon to deliver quality service consistently.
Commitment:
Demonstrating reliability and consistency in delivering a quality job and going the extra mile.
Pride:
Showing professionalism and pride through commitment to a reliable service and a quality job.
Success:
Practicing the delivery of a quality job in a reliable and committed manner showing professionalism and pride in what we do is success.

Continuous Improvement is a key factor in our success.
Simmons Services deliver best value through their partnering contracts and developing open and honest relationships with customers. This means setting mutually agreed objectives and having joint decision making processes between us, our clients and our customers.

Customer satisfaction is highly valuable to our business and we endeavor to continually improve this in several ways including:

  • Always asking for customer and client feedback
  • Constantly seeking to improve quality
  • Cost reduction
  • Achieving deadlines and time sensitive targets
  • Avoiding waste
  • Improved communication and liaison
  • Sustainability
  • Management reporting structure
  • Big enough to cope - small enough to care - well managed Branch Network from the Scottish borders to the Midlands including Wales.
  • Excellent use of technology
  • Workable Sustainability Policy

Continuous improvement is practiced throughout the business. Our company success is attributable to the commitment and dedication of our whole workforce in providing an honest and reliable service.


CUSTOMER SERVICE AT SIMMONS SERVICES LTD

Our culture is "Customer First!". Customer satisfaction is a key performance indicator for the business.

A dedicated administration team are on hand at all times to deal with any enquiries that may arise with the aim to provide a "One-Touch-Solution".

Customer Satisfaction is measured by informal feedback, Job Reviews (carried out with the client or site manager) and Customer Satisfaction Surveys (carried out with tenants or the buildings users). 

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